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Offering Training

Root Cause Failure Analysis

DESCRIPTION

This highly interactive program addresses a modern approach to problem solving in maintenance management and is based on some of the most recent research in the field. Participants will be enabled to improve the performance of their operation with practical, down-to-earth techniques that are based on first principles.

WHO SHOULD ATTEND?

·             Engineering and Technical Professionals and Supervisors from any industry

·             Maintenance Planners and Coordinators

·             Operations and Manufacturing Professionals and Supervisors

·             Foremen and Team leaders

·             Plant Engineers and Maintenance System Professionals

·             Section Engineers and Planners

OBJECTIVES

Applying the concepts taught in this programme, the participant will be able to:

·         Develop and implement a sustainable world class maintenance strategy

·         Perform a systematic Root Cause Failure Analysis

·         Develop an improved understanding of numerous maintenance environment variables, and of the relationships between them

·         Understand, audit and optimize your maintenance process

·         Understand the use and application of generic problem solving techniques

·         Cascade the principles and benefits of the program to other employees

SUMMARY OUTLINE

1.Problem Solving – Basic Principles

·         Problem Identification Session

·         Terminology of RCFA

·         Decision Logic

·         Three Knowledge Types

·         Maintenance Maturity Indexing

·         Six Level Generic Performance Standard

·         Continuous Improvement

·         Exercises

2.Sustainable Maintenance Performance Improvement 1

·         Introduction to Modern Maintenance Practice

·         The SQC Performance Model

·         Reverse Risk Analysis

·         Maintenance /Operations Objectives and Resource Analysis

·         Complexity; Risk; and Variability Models

·         The Maintenance Cost Ratio

·         Solving of Delegate Problems

·         Exercises

3.Sustainable Maintenance Performance Improvement 2

·         Cross Referencing Operational Variables (Group Exercise)

·         “Your Maintenance Costs are too High!”

·         Sigma Sets: The Absolute Decision Standard

·         Data / Knowledge Base

·         Accuracy and Availability of Data / Cost relationship

·         The Four critical stages of Data Maturity

·         Logical Critical Thinking vs. Creative Lateral Divergent Thinking

·         Case Studies: Analysis and Exercises

4.Root Cause Analysis

·         Maintenance Strategy Development and Implementation

·         Standard Pitfalls for Maintenance Improvement Initiatives

·         Generic Problem Solving Techniques

·         Logical Problem Solving Techniques

·         Creative Problem Solving Techniques

·         Other Problem Solving Techniques

·         A Systematic Root Cause Failure Analysis Methodology

·         Exercises

5.Action Plan Development

·         Introduction to TRIZ Methodology

·         Review of Most Suitable Techniques

·         Development of an “Instant Approach” to Problem Solving

·         Application of “Standard Questions”

·         Individual Delegate Requirements

·         Commercial Programs

·         Logistical Requirements for Practical RCFA implementation

·         RCFA Exercises (Analysis of Client Company Specific Problems)

COURSE METHOD

COURSE SPEAKER

v  Presentation

v  Discuss

v  Case Study

v  Evaluation

v  Simulation

Lukmandono, ST,  MT, (PhD Can)

 

TIME & VENUE

COURSE FEE

Dafam Fortuna Hotel

Malioboro

Yogyakarta

 

30 Juni-2July 2016

18-20 August 2016

3 days

08 am – 04 pm

In House Training:

Depend on request

IDR 6.000.000,- Per Participant non residential (Yogya)

IDR 8.000.000,- Per Participant non residential (Bali)

 

Course fees can be transferred to the following account number :

CV JP CONSULTANT : MANDIRI Bank Yogyakarta Branch Acc. No.  1370007857077

 

FACILITY

INFORMATION AND REGISTRATION

¨  Module / Handout

¨  Certificate

¨  Souvenir

¨  Training Kit

JP Consultant

Kalibayem No. 436 Ngestiharjo Kasihan Bantul Yogyakarta

Phone        :  02743326339

Email         :  jpconsultantyogyakarta@gmail.com

Website     : www.jptrainingcenter.com

Contact      : Tina (085741853818)

                             (082225972336)

                      Fia  (081215667730)

 

 

 

Offering Training

Becoming an Exceptional Receptionist

DESCRIPTION

  Sebagai resepsionis Anda adalah wajah publik dan suara organisasi Anda, sehingga kesan yang Anda berikan adalah gambar yang diperhitungkan. Keterampilan komunikasi yang baik sangat penting dan tentu saja ini terlihat pada bagaimana mengembangkan profesionalisme dan unggul dalam peran Anda. Layanan pelanggan yang efektif sekarang hal utama yang menentukan antara organisasi yang sukses dan orang-orang yang berjuang dengan citra mereka. Kursus pelatihan resepsionis ini mengeksplorasi bagaimana resepsionis adalah pusat pengalaman pelanggan.

  Kursus ini akan membantu Anda untuk memahami profesionalisme peran resepsionis dan bagaimana cara berkomunikasi dengan baik dengan orang yang Anda temui. Ini akan menunjukkan bagaimana sikap dan perilaku terkait, dan bagaimana layanan pelanggan yang baik dan layanan pelanggan adalah hal yang terpenting.

WHO SHOULD ATTEND

 Kursus pelatihan resepsionis ini untuk resepsionis, administrator dan siapa saja yang berkaitan dengan publik, baik tatap muka secara langsung atau di telepon.

SUMMARY OUTLINE

the receptionist as the 'face of the organisation'

·         communicator

·         educator

·         translator

·         problem solver

·         shock absorber

·         psychologist

professional excellence

·         knowing your organisation

·         knowing your product

·         knowing your people

treating customers with respect

·         non-verbal communication

·         managing expectations with courtesy

·         listening skills

·         customer care skills

·         dealing with difficult people and situations

·         telephone skills

·         developing a professional image

·         dressing for success

·         speaking clearly and simply

·         body language

·         eye contact

COURSE METHOD

Coordinator Team

v  Presentation

v  Discuss

v  Case Study

v  Evaluation

v  Simulation

Drs. Bambang Darmadi, MM dan TEAM

 

They experienced in human resources management, Public Speaking and Secretary

TIME & VENUE

COURSE FEE

Hotel Dafam Fortuna  Malioboro

Yogyakarta

27-29 Juli 2016

1-3 November 2016

3 days

08 am – 04 pm

 

IDR 5.800.000,- Per participant non residential at Yogyakarta

Disc 10% untuk 3 orang pendaftaran dari perusahaan yang sama.

Course fees can be transferred to the following account number :

CV JP CONSULTANT : MANDIRI Bank Yogyakarta Branch Acc. No.  1370007857077

 

FACILITY

INFORMATION AND REGISTRATION

¨  Module / Handout

¨  Certificate

¨  Souvenir

¨  Training Kit

JP Consultant

Kalibayem No. 436 Ngestiharjo Kasihan Bantul Yogyakarta

Email        :jpconsultantyogyakarta@gmail.com

Web          : www.jptrainingcenter.com

Contact     : Tina     (085741853818)

                                (082225972336)

                    Fia       (081215667730)

 

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