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Categori

Training running 2018

Industrial Engineering

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Offering Training

Resolving conflict with the customer

DESCRIPTION

   Berurusan dengan publik sering kali menjadi pengalaman yang menantang dan menegangkan. Pada kursus ini, Anda akan belajar bagaimana untuk mengantisipasi, mengatasi dan belajar dari situasi konflik yang melibatkan pelanggan dan akan merasa lebih percaya diri dalam menghadapi situasi-situasi sulit tegas dan tepat. Kursus diperusahaan memberikan kesempatan yang ideal untuk membantu staf mengembangkan konsistensi pemahaman, keterampilan dan pendekatan.

Pada akhir kursus Anda akan tahu bagaimana untuk menghentikan situasi sulit dan menjadi lebih percaya diri dan lebih siap untuk menangani keluhan pelanggan dan klien marah, baik secara pribadi dan melalui telepon, mengubah pengalaman pelanggan bahagia dalam meningkatkan loyalitas pelanggan.

WHO SHOULD ATTEND

 Kursus manajemen konflik ini dirancang bagi siapa saja yang tugasnya membawa perusahaan atau instansi ke reguler dan langsung terutama ketika tatap muka kontak langsung dengan masyarakat. Ini cocok untuk orang-orang di semua tingkatan dalam suatu perusahaan atau instansi.

SUMMARY OUTLINE

·         identifying the most common causes of customer conflict in your organisation

·         anticipating and preventing conflict

·         how to calm and contain an angry customer

·         preventing conflict from escalating

·         using enhanced listening and communication skills when under pressure

·         identifying solutions that keep the customer and your employer happy

·         dealing assertively with unacceptable behaviour

·         how to conduct a dynamic risk assessment

·         understanding complaints and escalation procedures

·         learning from customer conflict

·         how to say 'no'

COURSE METHOD

Coordinator Team

v  Presentation

v  Discuss

v  Case Study

v  Evaluation

v  Simulation

PATISINA. ST.,M.Eng

Akademisi dan praktisi dalam mengelola perusahaan,  beberapa jabatan yang pernah di pegang dari Project manager, General manager, Business development, dan terakhir bersama teman-teman mengelola perusahaan untuk proyek EPC dan dipercaya menjadi Direktur, pengalaman menjadi trainer di beberapa perusahaan BUMN dan swasta untuk bidang Industrial Engineering, Operation Management, Human Resource Management, SCM, Teknik Negosiasi, Quality, GKM

TIME & VENUE

COURSE FEE

Hotel Dafam Fortuna,Malioboro

Yogyakarta

2 – 4 April 2014

16 – 18 Juli 2014

17 – 19 September 2014

5 – 7 November 2014

3 days

08 am – 04 pm

 

IDR 5.800.000,- Per participant non residential at Yogyakarta

Disc 10% untuk 3 orang pendaftaran dari perusahaan yang sama.

Course fees can be transferred to the following account number :

CV JP CONSULTANT : MANDIRI Bank Yogyakarta Branch Acc. No.  1370007857077

 

FACILITY

INFORMATION AND REGISTRATION

¨  Module / Handout

¨  Certificate

¨  Souvenir

¨  Training Kit

JP Consultant

Kalibayem No. 436 Ngestiharjo Kasihan Bantul Yogyakarta

Phone        :  02743326339

Email        :jpconsultantyogyakarta@gmail.com

Web          : www.jptrainingcenter.com

Contact     : Tina     (085741853818)

                    Damiri (081944111699)

                   

Offering Training

Top Management Program

DESCRIPTION

  The course drills its participant on global perspective, the world economy in perspective and intercultural management; enterprise leadership, business innovation and execution. It provides insight on designing and effectively leading and implementing change through an action plan.

WHO SHOULD ATTEND

Upper- and mid-level executives with at least 10 years of experience and have the recognized potential to move into a more senior executive position or role with global responsibility; senior executives holding responsibility for corporate or divisional strategy and implementation.

SUMMARY OUTLINE

Global Perspective

·         The World Economy: Globalization, Islamic Market, Examination of Emerging Markets

·         Intercultural Management: Leading in a Global Environment

 Enterprise Leadership

·         Leading the Enterprise

·         Joint Executive Leadership, Negotiation and Consensus Building

·         Leading Change and Creating a Culture of Innovation

·         Values Based Leadership

·         Leading and Developing Others: The Art of Coaching and Mentoring

Business Innovation

·         Innovation as a Game Changer

·         Implementing the Social Process of Innovation

·         Innovation and Competition

·         Changing Realities of the External World and the New Responsibilities of Business

Execution

·         The Discipline of Getting Things Done

·         Understanding Value Transformation: How to Successfully Execute on Your Organizations Strategic Intent

·         Translating Strategy Choices into Measurable Plans and Objectives

·         Improving Existing Business Model Performance of the Business and Project Team

COURSE METHOD

Coordinator Team

v  Presentation

v  Discuss

v  Case Study

v  Evaluation

v  Simulation

PATISINA. ST., M.Eng

Academics and practitioners in managing the company, some positions are ever in the grasp of the project manager, general manager, Business development, and the last with friends to manage the company for EPC projects and is believed to be a director, the experience of being a trainer in some state-owned enterprises and private enterprises to field Industrial Engineering, Operations Management, Human Resource Management, SCM, Negotiation Techniques, Quality, GKM

TIME & VENUE

COURSE FEE

Dafam Fortuna Hotel,Malioboro

Yogyakarta

10 - 12 March 2014

16 – 18 June 2014

11 – 13 November 2014

22 – 24 December 2014

3 days

08 am – 04 pm

 

IDR 5.800.000,- Per participant non residential at Yogyakarta

Disc 10% for 3 registrations from the same company

Course fees can be transferred to the following account number :

CV JP CONSULTANT : MANDIRI Bank Yogyakarta Branch Acc. No.  1370007857077

 

FACILITY

INFORMATION AND REGISTRATION

¨  Module / Handout

¨  Certificate

¨  Souvenir

¨  Training Kit

JP Consultant

Kalibayem No. 436 Ngestiharjo Kasihan Bantul Yogyakarta

Phone        :  02743326339

Email        :jpconsultantyogyakarta@gmail.com

Web          : www.jptrainingcenter.com

Contact     : Tina     (085741853818)

                    Damiri (081944111699)

                   

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