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Training running 2018

Offering Training

Managing Conflict and Dealing with Difficult People

OBJECTIVES

After completion of this course, the participant should be able to:

  1. Understand the role and function of managers in conflict resolution within the groups and the organizations.
  2. Understand a number of  essential conflict management approaches and an associated range of strategies, tactics, and techniques.
  3. Develop skills of communication and assertiveness as a bases of enhancing the effectiveness of conflict management and dealing with difficult people.
  4. Understand the basic human behavior of difficult people.
  5. Develop skills of negotiation through win-win solution in managing conflict and dealing with difficult people.

WHO SHOULD ATTEND

Senior Staff, Supervisor, Manager in various fields and functions. Senior leaders, Directors and other interested parties who are interested and involved.

SUMMARY OUTLINE

  1. Conflict resolution and the communication aspect
  • Definition and Sources of Conflict
  • Component of Conflict (Interests, Emotions, and Values)
  • Models of Conflict
  • The Communication Pyramid
  • 12 Barriers to Effective Communication
  • Managing Emotions
  • Active Listening
  • Assertiveness Skills
  1. Dealing with Difficult People (1)
  • Transactional Analysis
  • Understanding Basic Human Behavior
  • Types of Difficult People
  • Strategies of Dealing with Difficult People
  • Problems in Giving Feed-back
  • Giving Effective Feed-back
  1. Dealing with Difficult People (2)
  • Identification of Personal Needs
  • Interaction Principles
  • Problems in Coaching
  • Coaching and Counseling
  • Interviewing Techniques
  • Face-to-Face with Difficult People

COURSE METHOD

COURSE SPEAKER

  1. Presentation
  2. Discuss
  3. Case Study
  4. Evaluation
  5. Simulation

Irfan Riza, SE, MSc, MA (CM)

(Certified Mediator and Senior Consultant in Conflict Transformation, CSR based on ISO 26000, Social  Audit, Government Relations, Community Building and Development )

TIME & VENUE

COURSE FEE

Jentra Dagen Hotel

Jl. Dagen 85 Malioboro

Yogyakarta

13-15 November 2013

3 days

08 am – 04 pm

In House Training:

Depend on request

IDR 5.800.000,- Per Participant non residential

 

Course fees can be transferred to the following account number :

CV JP CONSULTANT : MANDIRI Bank Yogyakarta Branch Acc. No.  1370007857077

 

FACILITY

INFORMATION AND REGISTRATION

  • Module / Handout
  • Certificate
  • Souvenir
  • Training Kit

JP Consultant

Kalibayem No. 436 Ngestiharjo Kasihan Bantul Yogyakarta

Phone        :  02743326339

Email         :  jpconsultantyogyakarta@gmail.com

Website     : www.jptrainingcenter.com

Contact      : Pati (081328767155)

                     Damiri (081944111699, 081328602126)

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